How AI can enhance customer service

Virtual assistants with a conversational presence have been shown to increase trust — and consequently also engagement — compared to purely text-based chatbots. Virtual …
by Miguel de Andrés-Clavera via The Keyword

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News Today: Reporter With Access to Michael Cohen Lays Out His Next Line of Attack: No One 'In Trump World' is Sleeping 'Soundly'

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"This is a man who knows a lot and a man who feels he’s been hung out to try.” Donald Trump’s former attorney and longtime “fixer” Michael Cohen feels like he’s been “hung out to dry,”  Vanity Fair  reporter Emily Jane Fox noted during a Tuesday morning MSNBC appearance — and he’s using what he knows to hit back at the president and his family. “For ten years Michael Cohen had a window into everything that happened within the Trump organization,” the reporter whose access to the attorney has led to a series on his  tumultuous relationship with Trump  told MSNBC’s Joe Scarborough. “He had a window into what the president was doing in some of his business dealings, what the children were doing in their business dealings. This is a man who knows a lot and a man who feels he’s been hung out to try.” Fox told the assembled panel that she began speaking to Cohen almost exactly a year ago, and in that time, he went from co...
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